People Who Call Themselves Leaders Often Aren't

Posted by drew

The label ‘leader’ isn’t something one can self-apply. It is a natural, organic process that cannot be forced or taught. True leadership comes with enlightenment, not through books or classes or corporate roles.

Management is not leadership

This is a very simple yet important concept that many folks with the title ‘manager’ don’t seem to grasp.

Consulting firms and companies in general seem to trumpet leadership as some kind of learned thing; a quality to strive for and ultimately achieve through management experience. The problem is management isn’t leadership, it’s management. Management means assigning and tracking tasks, identifying project issues, managing deadlines, communicating to the big guns, etc. etc.

Leaders do exactly that, lead. They invest themselves into a project, heart and soul. They involve themselves in as many aspects of a project as possible not because they have to, but because they want to. They take suggestions from everywhere, consider everything and embrace their colleagues new ideas. Leaders foster innovation in favor of ego for the greater good. Just like Superman.

Because of their sheer display of excellence and dynamic nature, leaders are admired. This is key.

Managers may not always admired for one reason or another. Perhaps a manager takes credit for something they shouldn’t have, or throws someone under the bus publicly. Perhaps they condescend or ignore a new idea. Maybe they’re checked out of the project entirely and just show up for staff meetings and status reports.

People who often want to be managers are simply power-hungry: They want people to admire and respect them, or at least pretend to. On the other hand, leaders don’t always want to manage. They get off on what they do in their current position and don’t want to shift into a boring management job. This is an often seen conundrum in organizations as the truly good are often led by those who could care less about the project at hand, moreso on fulfilling their own selfish wants.

I am always suspicious of the guy who comes running through the door with a sport coat on, giving directives to everyone in a project room but understanding nothing. This person wants to be a leader, so they try to imitate the qualities of leadership. Unfortunately, their methods are shallow and without meaning, because they don’t actually care about the project, just themselves.

Leaders avoid management

Great leaders often don’t want a management role. The reasons for this are multifold, but mostly it has to do with the fact that 1) they love what their doing already and 2) find management boring. Who wants to track task lists when you can innovate? The most common examples of leaders who avoid management is present in the IT field, where people invest themselves totally in their work for the sake of innovation.

I once tried to explain this concept to a new hire over lunch, a self-described, yet woefully inadequate, ‘leader’. He couldn’t grasp the fact that the truly good avoid management positions at all costs. He was not well liked on the project and would often belittle contractors under him publicly, proudly take credit for accomplishments that were not his, and otherwise encourage disdain from others around him. Of course, with no creative outlets other than scrambling for leadership-ish roles, this person would most certainly be on his way to becoming a manager.

Orson Scott Card may have explained it best when he wrote an essay called “How Software Companies Die”:

Here’s the problem that ends up killing company after company.  All
successful software companies had, as their dominant personality, a
leader who nurtured programmers.  But no company can keep such a leader
forever. Either he cashes out, or he brings in management types who end
up driving him out, or he changes and becomes a management type himself.
One way or another, marketers get control.  But…control of what?
Instead of finding assembly lines of productive workers, they quickly
discover that their product is produced by utterly unpredictable,
uncooperative, disobedient, and worst of all, unattractive people who
resist all attempts at management.  Put them on a time clock, dress
them in suits, and they become sullen and start sabotaging the product.
Worst of all, you can sense that they are making fun of you with every
word they say.

So how does one become a leader?

Simple, do what you love. Those who are truly happy with what they are doing will excel and help others excel.

Also, avoid sport coats.

Why I'm Going to Grad School (for HCI)

Posted by drew

One of the more nagging, frequent questions I’ve been receiving over the past six months in combination with “why did you quit your job” and “why are you doing this weird little startup sites” is “why are you going back to school for such a weird degree?”

I’m going to take a page from minimalist information display and get right to the gold on this one, bullet point-style.

1) Change of Career

Biz Tech Consulting-come-Usability Expert

I love watching a virgin user experience a product/service for the first time. I love watching people get passionate about a product, either negatively or positively. I love having an initial design thrown on it’s head by an unsuspecting enlightenment, and the process of revising that, at first, so-carefully-crafted design. And I want to do all of this professionally.

The problem is, I can’t get there from a career in management consulting. And believe me, I’ve tried. Most companies aren’t willing to take a chance on a wanna-be interaction designer whose only worked on big fat business-technology projects for the past three years. In fact, I have yet to find a company that will. They want experience, firstly, and failing that, a background in HCI.

Ergo, Informatics degree.

2) My Projects, My Goals

My Professional Goals > Some Company’s Goal’s

I have said before that Deloitte Consulting is a fantastic firm to work for if you’re going down a management path. For those of us who want to build a better user experience, design interactions, or otherwise practice HCI, it really isn’t the place to be. I could have joined another firm or made a slightly lateral move within Deloitte, but this likely would not have been significant. Deloitte, plain and simple, just isn’t known for design. It’s not anywhere near their bread and butter and that’s okay.

A graduate education will (hopefully) give me space to learn and ultimately put to practice Usability/Interaction Design/User-Centric concepts in projects I want to engage myself (see Craigsmonitor and Payowe ). I simply don’t know enough about interaction design or user experience right now and I need to learn.

The best way to learn is by not only doing, but doing it right. Learning and applying concepts directly is the path to least resistance in this regard. Organizations of all sizes have their own goals, and it is unlikely that they will directly correspond with interest in HCI.

Conclusion

I’m not expecting a massively increased salary post-grad. I’m not expecting to be working a dream job following school doing exactly what I want to do with design and usability 11 hours/day.

What I’m interested in is shifting my career-focus from a place I don’t necessarily care for to a field I am incredibly passionate about, and I’d like a few years to better harness those skills.

Consulting, Glue and You

Posted by drew

I officially wrapped up working for Deloitte about two weeks ago, the firm which I’ve dedicated most of my personal and professional life to over the past three years. Seven projects and five clients later, I led a rather precocious upbringing within the firm from the start. I’ve seen both sides of the fence having workied on highly business/management-oriented projects that were very client-facing to deep-dive technical projects with no client interaction at all.

This was first really ‘proper’ job, which I realized when I had to write a letter of resignation. My job during school was spent creating Flash applications for a rather immature startup who often had issues paying its employees on time. Other than that, I’ve only worked in either grocery stores or factories.

Anyway, consulting. Would I suggest someone take this job? I’ve historically suggested against it to my friends. It can be an incredibly demanding job if you’re good, underwhelming if you’re not. You fly every week, so it’s difficult to maintain relationships with family, friends, and significant others. Girlfriends and spouses are often lost to a consulting career, the children of consultants can be an even sadder story. Specifically speaking of management firms, consulting can be professionally limiting unless you are interested in obtaining an MBA or continuing down a management path.

Otherwise, the perks and pay are great. Free flights and hotels means free vacations on 5-star properties. Expense accounts and per diem mean free food and accommodations while traveling. The salaries almost always exceed industry.

Specifically speaking of Deloitte, as consulting firms go it is one of the best in its tier. If I were deciding between IBM, Accenture and Deloitte I’d go with Deloitte any day.

The most important thing to understand if you decide to start a career in consulting is that you need to drive your career from the start. Partners and managers with their own goals in mind may push you in a direction your not happy with; push back. Personal and professional happiness starts and ends with your initiative.

Only you can decide your level of commitment to your work versus your personal life. Amplification of one will always sacrifice the other, and I’ve found there’s little middle ground or “work-life balance” as is often advertised.

Quick story on managing your career and happiness:

In my first two years with the firm, I made myself physically and mentally ill doing work I hated 12+ hours a day, returning to my hotel at night to work on proposal decks. I never slept, gained a lot of weight and psychologically I was a mess (ask any of the girls I dated at the time, it was ugly). I was checked into the hospital with a 9mm kidney stone from dehydration and exhaustion. I was gone a week from my project. The Partner and Senior Manager had absolutely no sympathy; they gave me a lower rating on my review as a result (both of these nice gents were later referred to as ‘used car salesmen’ by alumni).

Months later I began to suffer from uncontrolled muscle spasms and aches all over my body, which my doctor later attributed as a psychosomatic response to high levels of stress. “Fuck it”, I said, “I”m going to get on a technical project, do work which I love and not break my back revising some proposal deck for the 20th time.”

If you can smell trouble coming, get the hell out of the way and don’t let anybody stop you. Your personal happiness is more important than a moderately bigger paycheck.

Quit Your Job and Slam Out Lots of Work? Slow Down, Cowboy

Posted by drew

As you can tell by the title, my aspirations of slamming out an intense amount of work in my 6 weeks off before school have not gone exactly to plan. Life-ish things have gotten in the way, including catching up with friends I haven’t seen in ages due to my job, getting enough sleep, and attempting to consistently entertain my also jobless housemate throughout the day (he requires more attention than a Shiba Inu puppy).

That being said, I am getting things done. I’m exercising daily, switching on and off between bike (10+ miles/trip) and gym (targeted muscle groups). I accomplish something on one site or another every day. The secret craigslist app is now ready for production test, if only I could figure out why the friggin’ thing won’t deploy (help me Jay!). And I’m getting ready for the move to Bloomington in a month, which includes buying a car, setting up some logistics and reading Glut by Alex Wright . All-in-all, I’m staying busy.

So the point of this post is don’t expect to leap out of the gate, producing a large volume work the minute you quit your job. Your body and mind need time to decompress.

Taking a page from the 37Signals school of work has helped; enjoying life to the fullest and setting aside a nominal amount of time each day (or a few days a week) to work on your projects. Pair back on project scope by cutting your desired functionality in half or more to launch under time and under budget. Be prepared to kill work that may take too long or projects that may not have an impact. Break everything down to the most basic terms, right down to the core.

Bon Week-end!

Ira Glass on Creative Work and Fighting Through the Trouble Spots

Posted by drew

I love Ira Glass and This American Life, so it came as a surprise to hear that is progress from mediocre work to phenomenal work took over a decade.

The video below is Glass explaining how creative people work and the seemingly endless gap they will encounter when going from their early creative work, which is admittedly poor, to their later work, which is often brilliant. He encourages creative people to not give up when their work isn’t up to their personal snuff at first, but keep chugging along until their expectations match their output.

Props to @caseorganic for Tweeting this.

Please Go Away, Hotel Turndown Service-Guy

Posted by drew

I’ve never understood the hotel turndown service past the free chocolate, but recently the Starwood hotel chain (Westin, W, Sheraton, etc.) has taken this somewhat forgettable amenity from unnecessary to ob-no-x-ious.

This is apparently a recent and not only national but international change to their standard service offerings as I witnessed it in both NYC and Amsterdam.

The change in question? They turn on the radio for you. An otherwise forgettable action until you consider this that the Starwood radios are not only completely unintuitive but differ from hotel-to-hotel like snowflakes. Finding the “off” button can be an exercise in patience in not unplug the friggin’ thing from the wall.

Also, the selected channel is either the standard Starwood relaxing New Age music (the same playing when you turn on the TV) or soft rock. In NYC, they seem to enjoy the soft rock option. The following songs have been playing over the past month when entering my hotel room:

  • Like a Prayer – Madonna
  • The Dawson’s Creek Theme
  • Desert Rose – Sting
  • Rainy Days and Mondays – The Carpenters
  • Iris – The Goo-Goo Dolls

Cringe-worthy. Now, if the Go! Team was playing instead of these it would be a much different story.

On top of that, if you get home in time to put your privacy sign up (i.e., on vacation) they leave a note under your door saying that they appreciate your privacy and if you want turn down service, just call. No problem, dude; if you want someone to come to your room, turn the radio to an unfortunate station, straighten your bed and leave a known cavity-causer just before bedtime, just give us a call.

My Quittin' List

Posted by drew

For those who don’t know, I’m leaving my job on July 11 to work full time on my own projects before I move to Bloomington August 20 to start grad school.

That’s just a little over a month to get everything done that I want; professionally, academically and extracurricular… ly. I’ve created this Quittin’ list of everything I wanted to accomplish before the move. Each major workthread (professonal, personal and academic) will be completed more or less concurrently.

Major Professional Goals After Quitting

  • Get PayOwe Facebook app up and running (3 days)
  • Finalize PayOwe and get it beta-ready (6 days not including the Facebook component)
  • Get secret Craigslist project completed (4 days)
  • Redesign Drewidia (2 days)
  • Redesign Inkitecture Blog (1 day)
  • Begin iPhone App for PayOwe (4 days)
  • Start on secret Flex finance project (8 days)

Major Personal Goals

  • Complete a century (100-mile) ride on my bike (daily Chicago trail training, targeting August 19 for all-day ride)
  • Give up coffee UPDATED: Okay, realism; drink less coffee. Maybe only on Sunday’s.
  • Work out at Quad’s Gym daily (starting July 11)

Major Academic Goals

  • Refresh understanding of Flex, Flash (12 days including secret finance project)
  • Read required HCI/Informatics books (2 days)

Of all of these, I have the greatest doubt of completing a century on my bike. I’m going to give myself all day to complete the century when I think I’m ready. My friend Dave tells me this is a difficult thing to do less from an endurance reason, but moreso from a logistical reason (tremendous amount of calories and water on the day of). We will see. Indeed, we will see.

Some quick thoughts on Manhattan

Posted by drew

Long story short, I somehow got staffed in NYC.

Yes, I’m only at the firm for a couple of months, but the project in question was having trouble finding someone “skilled technically, client-facing and unassailably handsome” and said they would “take [me] until [I] left the firm”. I won’t go into further details about the project except it’s in Manhattan and the team is a great group of folks.

Anywho, some thoughts on the big apple juice that never sleeps:

Pros

  • Restaurant choices everywhere, in every variety, footsteps from your door (hats off to the chicken and rice cart on 53rd and 6th , right next to my hotel)
  • Incredibly diverse culturally. I’ve never seen such a mixture of people in one place
  • Lots of attractive people, but frighteningly-thin women. Free brownies in the office often go uneaten!
  • You can shove the elderly in public and no one will bat an eye

Cons

  • Rat racers seem to be constantly trying to keep up with themselves. Getting vibes of jealousy, pretention and unnecessary ruthlessness all at once
  • Worst regional accent ever; “Jaayyrrrreeee, come and see the baaayyybeee!”
  • Longer work hours than other cities (Madison seems to check out at 4:30, Chicago around 6, NYC anywhere from 7 to ???)
  • Slow moving tourists (see elderly shoving comment above)

Neutral

  • Suspiciously few homeless…
  • Nobody says “please”, “thank you” or “excuse me” but then again, nobody expects it
  • Wearing all black to work means you’re fashionable, not a goth